Frequently asked questions
FAQ
Shipping & Returns
How can I cancel or change my order?
Once you have received your order confirmation, it is not possible to cancel or change your order. However, if you realize you made a mistake when placing your order, please contact us at hello@reignofgaia.com as quickly as possible, and we will do our best to assist you.
How do I return an item?
If your purchase isn't right for you, we offer a 14-day full return policy. To initiate a return, please send the package to our warehouse at your own expense. For the address and detailed return guidelines, please visit our Returns page here.
Do you ship to my country?
Yes, we ship worldwide. You can find more information about shipping costs and transit time to your country on our Shipping page here.
Can I pick up my order in Copenhagen?
Unfortunately, we do not offer order pickups in Copenhagen. However, we regularly host pop-up shops throughout the year, so stay tuned to our social media for updates.
Payment and customs
Which payment methods can I use?
We accept Amex, Apple Pay, Google Pay, Visa, Mastercard, Union Pay, and PayPal.
Will I get billed for customs?
If your order is shipped within Europe, there are no customs charges. For Norway, all duties and taxes are included. In the US, orders below 800 USD pass through customs without additional charges, but for orders above 800 USD, you will be responsible for taxes and duties. For international orders, you may be liable to pay taxes and duties. If you have any further questions, please chat with us on the website or email us at hello@reignofgaia.com.
Sustainability and product care
Where is it made?
We work with amazing and skilled people who share our values. We prioritize using recycled and organic materials in our production and leverage nearshore sourcing. For more information about our production, supply chain, and logistics, please visit our Sustainability page here.
What if my size is out of stock?
We strive to have all sizes available, but due to high demand, our factories may experience delays. You can sign up for the item and size you're looking for, and we will notify you by email when it's restocked.
How should I care for my new product?
Each shirt comes with care instructions. We recommend washing on a gentle cycle at 30 degrees handwash. If you have any questions or need further assistance, feel free to contact us at hello@reignofgaia.com.
Contact
If you have any other questions or need additional assistance, please don't hesitate to reach out to us at hello@reignofgaia.com. We're here to help!
A shirt that fits the female body
With our unique size guide, you can choose between 27 sizes to find your perfect match.
A clean-conscience shopping experience
All parts of our products are sourced and produced in Portugal. This way no material has had to travel necessary large distances to end up in your closet.
100 % cotton with a wrinkle-free treatment
Our fabric has a wrinkle-free finish, meaning that if you follow our advices in the care guide, you won't see it curling up as cotton usually do.